Effective Date: March 21, 2026
Last Updated: March 21, 2026
1. Acceptance of Terms
By accessing and using Ariel (“the Service”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. We reserve the right to make changes to these terms at any time. Continued use of the Service following the posting of revised terms means that you accept and agree to the changes.
2. Service Description
Ariel is an AI-powered receptionist service that uses artificial intelligence to handle inbound phone calls, answer questions, and collect information. The Service includes:
- Automated call answering and routing
- AI-driven conversation handling
- Call recording and transcription
- Integration with third-party services (e.g., scheduling, CRM systems)
Scope Limitations: Ariel is provided as a supplementary business tool. It is not designed for emergency response, critical infrastructure, healthcare provider communications, or any use requiring guaranteed response times. The Service is offered on an “as-is” basis and is intended for business communication purposes only.
3. User Accounts and Responsibilities
To use the Service, you must create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. You agree to immediately notify us of any unauthorized use of your account.
You are fully responsible for:
- The accuracy and legality of all data you upload or input
- Obtaining proper consent from call recipients before recording or using their data
- Compliance with all applicable laws regarding call recording, consent, and data processing
- All communications made through the Service
4. Data Usage and Call Handling
Your Data
- Call recordings, transcripts, and metadata are stored securely and are your property
- You retain all rights to your data
- We will not sell or share your data with third parties for marketing purposes
- We may retain anonymized, aggregated analytics to improve the Service
Processing and Storage
- Call data is processed according to our Privacy Policy
- Data may be retained for backup, compliance, and support purposes
- You may request data deletion subject to legal retention requirements
- Call recordings may be stored temporarily for transcription and AI processing
AI Training
- Call data will not be used to train AI models without explicit opt-in consent
- If you opt in to AI training, your data may be de-identified and used to improve Ariel’s capabilities
- You may withdraw AI training consent at any time
Third-Party Integrations
- If you connect third-party services (e.g., Stripe, scheduling platforms), data sharing will comply with those services’ privacy policies
- You are responsible for reviewing and accepting third-party terms
5. Acceptable Use
You agree not to use the Service to:
- Make unsolicited calls, spam, or harassment
- Record calls without proper legal consent from all parties
- Transmit malware, viruses, or harmful code
- Attempt unauthorized access to the Service or other systems
- Violate any applicable laws, regulations, or rights of third parties
- Impersonate or misrepresent your identity or authority
- Use the Service for illegal purposes, including unlicensed debt collection, fraudulent activity, or deceptive practices
Any violation of these terms may result in immediate suspension or termination of your account.
6. Intellectual Property
- You retain all rights to your data and content uploaded to the Service
- Ariel retains all rights to the software, algorithms, and improvements
- You grant us a non-exclusive, worldwide license to use your data to provide and improve the Service
- You may not reproduce, modify, or distribute Ariel’s software without permission
7. Payment Terms and Billing
- Billing is based on usage (e.g., minutes of call time, number of calls, messages sent)
- Invoices are issued monthly and payment is due upon receipt unless otherwise agreed
- We reserve the right to suspend Service if payment is 30 days overdue
- Refunds are not issued for partial months or for suspended accounts due to violation of these terms
- Price changes will be announced at least 30 days in advance
- Cancellation takes effect at the end of your current billing cycle
8. Service Availability and Disclaimers
No Guaranteed Uptime: Ariel is provided on an “as-is” and “as-available” basis. We do not guarantee uninterrupted access or availability.
Service Interruptions: The Service may be interrupted for:
- Scheduled maintenance (with reasonable notice when possible)
- Emergency repairs or security updates
- Third-party service failures
- Network or infrastructure issues
Limitations of AI:
- AI responses may be inaccurate, incomplete, or inappropriate
- The Service may not understand complex requests or context
- We do not guarantee that AI-generated responses will meet your business needs
- You are responsible for reviewing and validating all AI-generated outputs
We are not liable for:
- Service interruptions or unavailability
- Data loss or corruption (though we maintain backups)
- Performance failures or errors in AI responses
- Third-party service unavailability
9. Limitation of Liability
To the maximum extent permitted by law, Ariel and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, arising from your use of the Service—even if we have been advised of the possibility of such damages.
Our total liability to you for any claim shall not exceed the amount you paid to Ariel in the 12 months preceding the claim.
10. Termination
Termination by You
You may terminate your account at any time by contacting support. Data deletion will occur according to our Privacy Policy and legal obligations.
Termination by Us
We may terminate or suspend your account:
- For violation of these Terms
- For non-payment after 30 days
- For unlawful use of the Service
- If required by law
Upon termination, your access to the Service ceases immediately. Sections regarding payment obligations, limitation of liability, and governing law survive termination.
11. Privacy and Call Recording Compliance
You are solely responsible for ensuring compliance with all applicable laws regarding call recording, consent, and data protection:
- Two-Party Consent: In jurisdictions requiring consent from all parties before recording (e.g., California, Connecticut, Florida), you must obtain explicit consent
- One-Party Consent: In jurisdictions where only one party (you) must consent, Ariel may record on your behalf with notification requirements
- GDPR Compliance: For calls involving EU residents, you must have a lawful basis for processing personal data and must comply with GDPR requirements
- Caller Notification: Depending on your jurisdiction, you may be required to disclose that the call is being recorded and/or handled by AI
Ariel is not responsible for ensuring your compliance. You use the Service at your own risk and must consult legal counsel in your jurisdiction.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of Estonia, without regard to conflicts of law principles. Ariel is a registered private limited company (OÜ) under Estonian law.
Dispute Resolution
Any disputes arising from these Terms or the Service shall be resolved:
- First, through good-faith negotiation
- If unresolved, through binding arbitration or court proceedings in Estonia
You agree not to pursue class action claims.
13. Modifications to Terms
We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms. Material changes will be notified to you via email.
For questions about these Terms or to report violations:
Email: support@ariel.donostia.ai
Website: https://ariel.donostia.ai
Company: Donostia OÜ (Ariel)
Jurisdiction: Estonia
Last Updated: March 21, 2026
These Terms of Service are provided as-is and may be subject to legal review. For legal advice, consult with an attorney licensed in your jurisdiction.