FAQ

Frequently Asked Questions

How does Ariel make calls?

Ariel uses ElevenLabs voice AI for the conversation and Twilio to dial phone numbers. When a campaign is active, Ariel’s scheduler dispatches calls within your configured call window using your Twilio number.

What languages are supported?

Any language available in ElevenLabs. Configure the language per call agent.

Can I control when calls are made?

Yes. Each campaign has a call window (start and end time) and call days. Ariel will only dial within those hours and days.

What happens if a contact doesn’t answer?

Ariel retries with exponential backoff — up to 5 attempts with increasing delays between tries.

How do I import contacts?

Go to Contacts, click Import CSV. Your CSV needs at minimum name and phone columns. Phone numbers must be in E.164 format (e.g. +1234567890).

Can I use my own phone number?

No. Ariel provisions numbers through Twilio. You purchase a number inside the app, which becomes your caller ID.

How is billing calculated?

Based on call minutes used per month. Your plan includes a set number of minutes, visible on the Billing page. Overage calls can be enabled for an additional per-minute fee.

Can I run multiple campaigns simultaneously?

Yes. Multiple campaigns can run in parallel, each with their own agent, contact list, and schedule.

How do I pause a campaign?

From the campaign detail page, set the status to Paused. You can resume it at any time.